Delivery timelines and return help, all in one place.
Find the essentials for islandwide delivery, order handover, and what to do if an item arrives damaged, incorrect, or not as expected.
Islandwide delivery across Sri Lanka
We deliver online orders across Sri Lanka using the delivery details you provide at checkout.
3 to 5 working days
Most orders arrive within the normal delivery window after stock and payment are confirmed.
Order updates
If we need to confirm an address, payment, item, or handover detail, our team will contact you.
Secure handover
Orders are packed for safe transport and handed over using the recipient details on the order.
Shipping details
What happens after checkout
Our standard delivery estimate is 3 to 5 working days. Delivery timing may change because of location, public holidays, stock availability, payment confirmation, courier capacity, or weather conditions.
Order confirmation
After checkout, we review stock, payment status, recipient details, and any delivery notes.
Packing and dispatch
Your order is prepared for delivery and passed to the delivery team or courier partner.
Delivery attempt
The recipient may be contacted for directions, availability, or handover confirmation.
Returns and exchanges
If something is not right, tell us early
Return and exchange requests are reviewed case by case. The fastest way to get help is to contact our team with your order details, photos if relevant, and a clear description of what happened.
Start with your order details
Contact us with your order number, item name, contact number, and a short note about the issue.
Keep the item complete
Please keep the product, box, accessories, manuals, invoice, and any warranty documents together.
Condition is reviewed
Return or exchange options depend on the product condition, purchase details, and support policy.
We guide the next step
Our team will explain whether the next step is inspection, replacement, exchange, or another support option.
Need delivery or return help?
Send us the order details and we will guide you
Include your order number, phone number, item name, and photos if the item arrived damaged or incorrect. You can contact us through the support page, WhatsApp, or email at support@evolux.lk.